Aged Care
- Home
- Aged Care
T.S. Eliot
Home is where one starts from.”
To quote T.S. Eliot “Home is where one starts from.” A house is a dwelling made of walls and a roof, however a home is where memories have been made, love has grown and dreams have been realised. Family and friends have been welcomed; laughter, tears, and cherished memories are now a part of every room. It is part of your soul, surrounded by people or the things that matter to you the most.
It is from your home that you can continue to enjoy the life you have made there. Our team will take the time to work with you to understand how best we can assist you in continuing to enjoy the comforts of your home. We understand the importance of maintaining your independence. Our qualified support staff are able to provide a flexible care service to you, which meet your requirements. We are able to help you live independently the way you choose. Metro Healthcare are able to support you with the everyday physical and social needs, enabling you to feel empowered, comfortable and contented in your own home.


Home Care Packages
Home Care Packages Home Care Packages (HCP) have been created for those with more complex care needs beyond the Commonwealth Home Support Programme. HCP are one of the ways that elder Australians can have access to affordable care services in-home assistance. The program provides financial support towards a package of care, services and case management to meet the requirements of the individual. There are four levels of support varying from basic care to high-level care, each a different financial support amount that is allotted to you and paid to your provider.
Services to keep me well and independent
Personal Care: Help you maintain your personal hygiene and grooming standards.
Nursing Services: Help you treat and monitor medical conditions at home.
Allied Health and Therapy Services: Help you maintain movement and mobility
Food and Nutrition: Help you eat well
Specialized Support: Help manage particular conditions and maximize your independence at home.

We Always Care Elderly
Expected Wait Times For Available Packages
Waiting times for Home Care Packages (HCP) have significantly increased leaving many people in a limbo-like state questioning when they will be able to access the support that they are in need of; this is even with prior approval for an HCP.
If you have been successful in your assessment for an HCP, you will receive a letter of approval from the Aged Care Assessment Team (ACAT). You will then be placed in the system from the date given in your approval letter. Packages are assigned fairly through the national priority system. This will be based on the date of approval and priority for care.
However, it should be noted that this letter is only to notify you that you are eligible and you have been approved for an HCP, this does not mean that you are able to start your HCP right away.

Am I eligible for a Home Care Package?
To find out if you are eligible, there are some requirements to be met for an assessment.
Age – Are you over the age of 65
Activities – Which activities are you unable to do independently? A list of essential daily living activities will be given to you for selection of which ones you require assistance with and the level of help.

Services to keep me safe in my home
Cleaning and Home Maintenance: Help you keep your home clean and liveable.
Minor Home Modifications: To increase or maintain your ability to move safely around your home.
Goods, Equipment, and assistive technology: Aids and equipment to help with mobility, communication, reading, and personal care limitations.

Services to keep me connected to my community
Transport Services: To get you out and about to appointments and community activities
Social Support Services: To encourage you to take part in social and community activities that promote and protect your lifestyle, interests, and wellbeing.
New Aged Care Providers
We understand the challenges faced by a new business in Aged Care and we are ready to help you navigate your way through the application process. Our experienced consultants will work directly with you to establish the correct application pathway and care model to suit your business objective. This will ensure that your business is on the correct path in providing the most suitable and beneficial care for the aged persons utilizing your services. We are able to support you in achieving your best possibility of being approved as a provider.
We can assist in areas such as:
- Application process to become a Provider Business Planning
Guidance on necessary licensing and registrations. - Understanding Quality Standards
- Comprehending types of care and funding arrangements
- Developing Policies and Procedures in conjunction with the Provider Application
- Understanding eligibility requirements to access the diverse supports
- Providing relevant checklists, forms, registers and templates
- Registers
- Templates
- Position Descriptions

Who We Are?
With the ever-growing and emergent national aged population, the necessity for quality providers in aged care is in greater necessity. The application process to become an Aged Care provider can be quite complex and prolonged.We are available to assist you in simplifying the tedious process by offering you a tailored approach that works in line with your needs, budget, and available resources.
Our Aged Care consultant team is able to help you in applying, operating, and achieving within the aged care sector. Whether you are an already established provider or new to the sector, we will be able to facilitate you in advancing and utilizing your resources to the best of your ability.
Established Aged Care Providers

Creation and Implementation of policies and procedures. Assisting in expanding the scope of work due to increasing client demands. Training in Careflo software Pre-Audit Preparation Re-Registration Application Re-Registration Audit – Stage 1 & 2 Post Audit Rectification

ACFI Reviews Metro Healthcare understands that every provider has its own objectives. Our packages allow for a tailored approach, so that you will always have a practical and obtainable solution that is the right fit for you.
Contact us and one of our consultants will be able to go through the range of options that are available to you.